1. What payment methods are accepted?
When placing an order with PayPal, you’ll be redirected to the PayPal payment page, where you can securely log in using your PayPal username and password to confirm your payment.

If you don't have a PayPal account, you can still check out by clicking “Pay with Debit/Credit Card.” You’ll be redirected to a secure page to enter your credit card details and complete your payment via PayPal.

For added convenience on mobile devices:

• iPhones: Use Face ID, Touch ID, or a passcode.
• Android devices: Use a face or fingerprint scan, PIN, or pattern (depending on your device settings).

PayPal passkeys are supported on devices with:

• iOS 16 or later
• macOS Ventura or later
• Android 9 or later
• Safari or Chrome browsers for web use

For instructions on setting up a passkey, follow this link.

⚠️ Note: PetsCustom does not collect or store your credit/debit card details. If you have questions regarding a transaction, please contact your card-issuing bank.

2. What currencies are accepted?
Currently, we only accept USD for payments. Additional currencies may be supported in the future.

3. Is my privacy and personal information secure?
We prioritize your security and privacy by offering top-tier e-commerce services and secure payment processing. For full details on how we protect your information, please review our Privacy Policy.

4. Will I have to pay sales tax or customs duties?
Taxes and duties are determined by the destination country’s Customs Office based on their rules and policies. Customers are responsible for:

• Paying any applicable customs charges, import duties, or taxes.
• Covering all return shipment costs, customs fees, and handling charges if a parcel is refused due to unpaid import duties or taxes.

⚠️ Important: According to customs regulations, PetsCustom cannot:

• Declare purchased items as a gift.
• List a product price lower than its actual value.

5. Why was I asked to "Verify" my payment?
Your order may be held for a routine anti-fraud check by PetsCustom to prevent unauthorized or fraudulent payments. This ensures a safe and secure shopping experience for all our customers.

For further assistance, feel free to contact us! 🐾